Overall we were happy with our stay. The staff was very friendly and the breakfast and hot tub were nice. The room definitely showed signs of wear and tear, especially the bathroom. For the price we paid with the Busch Gardens package I feel like it was a great deal and worked for us but if you are expecting a more mid range to upscale experience since it is a Hilton Garden Inn then you might be disappointed.
It was our first time traveling with our dog for Thanksgiving. We had a first floor room with easy access to the outside area for dog walks. The hotel was very clean, and the staff was very friendly. Breakfast was delicious and freshly made each day. The restaurant and lobby were very nice. I would highly recommend this hotel for families and pet owners.
The room was not cleaned at any good standard. The tub and sink drains were clogged and very slow to drain. Everything was dusty. The microwave still had food crumbs in it. The AC worked well though. The breakfast process was super super confusing, but i do know it was not free. We had to take a seat to get served, but the service was a one star. Our waiter barely even said 2 words to us the entire time but it came off to us as if we were truly bothering him just being there. He got our order wrong the first try. The second try was better, but We were still missing my side of bacon and also our toast. He was so unfriendly that we chose to just not even mention it. I hope they are able to improve everything.
Nice hotel, shower handle didn’t work so moved to another room. Really nice room, spacious, clean, nicely decorated. Easy access and location. Very nice bathroom and shower. Nice pillows, mattress, Very comfy. Very nice and helpful employees. No complimentary breakfast, but offers breakfast to purchase.
Very nice find. The 2 room suite with double bathrooms at an incredibly fair price - and this in spite of it being when everyone was returning to college nearby (USF). Nice Lobby and restaurant as well as fitness center. We will definitely choose this again. Even though our room was given away in spite of preparing and being Hilton Awards members, the front desk addressed it immediately and made it "right" for us in other ways immediately. It was a little difficult to find but it made for a very peaceful environment.
