I brought my 90 year old Mom in on a Saturday, as we needed to take a look inside her safety deposit box. My Mom has been a loyal customer since 1965. When we got there, while there were perhaps a dozen people standing in line for a teller, there were only two people in front of us waiting for the other bank representative (an Annette Lago). The rep took the first woman to the vault for her safety deposit box. I turned to talk to my Mom for 10-20 seconds, and next thing we knew, one of the women who was previously in the teller line was getting helped in our line, with the rep not having any regard to the sweet African American woman in front of us (who appeared uncomfortable with being cut in front of), or ourselves. I said: “Am I missing something here? We’ve been in line here, and I’m with my 90 yr old Mom.” The rep told us: “Well, she was her about a 1/2 hr ago, so she was here before you. You can go sit down if you’d like, and I’ll find you.” Who on Earth cares whether someone was there 1/2 hr before? The woman had gotten into a new teller line, which she had been in for awhile. Which means you don’t get to cut in the previous line. I don’t blame her. This is a matter of terrible customer service, and a rep who has no clue. If she did have a clue, she would have told the other woman to please get in line, as she’s now helping two others. She not only needs common sense, but an improvement in her attitude as well. BoA’s only saving grace is that the one who ended up taking care of us, Esmeralda Lopez, was really wonderful in every regard.
Never depend on the atm working at this location. Edit 11/1 - figured I’d try this atm again so I didn’t have to drive further away to the one I started using. Guess what, out of order again smh Edit - today 8/15 is probably my 15th time trying to use an ATM here and both the drive through machine and the walk up were out of order. I honestly do not know why I even bother with this location. There are no drive through tellers. The interior is clean and the employees inside seem nice, but never enough staffing so the lines are usually long every time I go.
I’m glad chase opened up near by because this place is a joke if you have a business account. Get ready for one teller
This bank never has more than one teller and the line is always very long. No matter what time of day I visit, there is always just one teller. There are always other employees around the office, but they don't jump in to help. I've seen the other employees stand around and simply chat while there are 6 to 8 people in line. I also bank at another smaller institution just down the street and they never have the same problem. They are quick, friendly, and resourceful unlike this bank. I guess that's what you get at these big box companies these days. They appear to only care about the bottom line. Quality customer service is not high enough of a priority to them. They manage to change their lobby advertisement signs almost monthly, but they cannot manage more than one teller ever. Slick marketing is just a smoke screen when substantial customer service is lacking. This bank needs to get back to the basics or else get out of the local bank business.
Closed my personal accounts here due to lines. As finance director at my current company, also urging ceo to consider banking elsewhere. Constant closures force me to go to this location and wait in extremely long lines for deposits. Teller recommends a deposit card, not realizing my checks have to be deposited in person due to their nature and BoA own policy. Smh.
